TeleMarketing and Customer Focus

Job Title: Telemarketing Representative – Customer Focus

Job Summary:

The Junior Telemarketer will serve as the first point of contact for prospective clients. This role focuses on initial outreach, lead qualification, and scheduling appointments for the sales team. With a supportive environment and guided training, you will learn the essentials of the recruitment sales process while building a strong foundation in client communication and relationship building.

Key Responsibilities:

• Initial Contact & Lead Capture:
• Make outbound calls to potential clients to introduce our recruitment services.
• Gather basic information to assess client interest and potential fit.
• Maintain accurate records of interactions in our CRM system.
• Lead Qualification & Needs Assessment:
• Ask guided questions to determine the prospect’s recruitment needs and basic qualifications.
• Identify preliminary pain points and schedule follow-up discussions with senior team members.
• Appointment Setting & Scheduling:
• Coordinate and confirm appointments or demos for qualified leads with the sales team.
• Provide a brief overview of the company’s recruitment services to generate interest.
• Follow-Up & Support:
• Conduct follow-up calls or emails to nurture early-stage leads.
• Relay client feedback and concerns to more experienced team members for further engagement.
• Reporting & Team Collaboration:
• Keep detailed logs of calls and outcomes, ensuring all data is updated in the CRM.
• Collaborate with team members to refine calling strategies and improve conversion rates.

Required Skills & Qualifications:

Education:

•           A high school diploma or equivalent is required.
•          An associate’s or Bachelor’s degree in Business, Communication, Human resources or a related field is preferred.
• Strong verbal and written communication skills.
• Enthusiasm for learning sales and telemarketing techniques within the recruitment industry.
• Basic computer literacy and familiarity with CRM systems (training will be provided).
• Ability to follow a structured process while showing a proactive approach.
• High level of motivation, reliability, and willingness to develop new skills.

Preferred Qualifications:

• Prior customer service or call center experience is a plus.
• Interest in human resources, recruitment, or sales.
• A positive, resilient attitude in a fast-paced, target-driven environment.