Customer Service Retention

Job Purpose

We are looking for a motivated and customer-focused Customer Service Retention to assist customers, resolve their concerns, and maintain strong long-term relationships. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries professionally.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.

• Understand customer concerns and provide appropriate solutions.

• Follow up with existing customers to ensure satisfaction.

• Support customer retention activities and encourage customers to continue using the company’s services.

• Handle customer complaints professionally and escalate complex issues when required.

• Maintain accurate records of customer conversations, complaints, and follow-ups.

• Coordinate with internal departments to resolve customer-related issues.

• Collect customer feedback and share relevant information with the management.

• Achieve assigned customer service and retention targets.

• Maintain a professional and positive relationship with customers.

Requirements

• 0–1 year of experience in customer service, call centre, telesales, or customer retention.

• Fresh graduates with strong communication skills may also apply.

• Good verbal and written communication skills in English.

• Knowledge of Hindi/Urdu or Arabic will be an advantage.

• Basic knowledge of Microsoft Office and customer management systems.

• Good problem-solving, negotiation, and interpersonal skills.

• Ability to work under pressure and manage multiple customer requests.

• Willingness to learn and work as part of a team.

Additional Information

The position is currently based in the UAE; however, depending on future business requirements, the role may be relocated to Abu Dhabi.