Inside Sales and Customer Service

Company Overview:

We are a leading mechanical engineering company specializing in providing high-quality services and supplying skilled manpower for industrial, construction, and engineering projects. Our mission is to deliver reliable manpower solutions and exceptional client service without the need for frequent in-person sales visits.

Position Summary:

The Inside Sales & Customer Service Executive will be responsible for managing client relationships, retaining existing clients, generating new business opportunities, and handling inquiries — all through phone, email, and online communication channels. This role focuses on understanding client needs, providing timely solutions, and ensuring consistent follow-up to close deals while maintaining high customer satisfaction.

Key Responsibilities:

• Contact and follow up with clients from the company database to understand requirements and generate business.

• Retain and grow existing client accounts by building strong relationships and ensuring repeat business.

• Identify opportunities for cross-selling and upselling additional services.

• Handle client inquiries, quotations, and order confirmations professionally and promptly.

• Negotiate rates and terms while maintaining profitability.

• Coordinate with operations and recruitment teams to ensure timely delivery of manpower and services.

• Maintain accurate client records in CRM for follow-up and service tracking.

• Address and resolve client complaints in a calm, solution-focused manner.

• Follow a systematic sales process to meet monthly and quarterly sales targets.

• Provide regular reports on client interactions, opportunities, and feedback to management.

Requirements:

Education & Experience:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field (preferred).

• 2–4 years of experience in inside sales, telesales, or customer service (experience in manpower supply or mechanical engineering industry is an advantage).

Skills & Attributes:

• Excellent verbal and written communication skills in English (Arabic or Hindi/Urdu is a plus).

• Strong negotiation and persuasion skills.

• Patience, persistence, and the ability to handle repetitive tasks without losing motivation.

• Systematic and organized approach to work.

• Ability to build rapport and maintain long-term client relationships.

• Proficiency in MS Office and CRM software.

Key Competencies:

• Calm under pressure – Handles challenging client situations without losing composure.

• Persistent & goal-oriented – Follows up consistently to close orders.

• Client-focused – Prioritizes client satisfaction to secure repeat business.

• Systematic – Works efficiently with structured processes and documentation.