System Administrator

Job Title: Supervisor - System Administrator

Job Summary

The Supervisor of System Administrators plays a critical role in overseeing the daily operations of the system administration team, ensuring the effective management of IT infrastructure. This position combines technical expertise with management skills, as the supervisor coordinates workflows, manages team dynamics, and ensures adherence to IT policies and best practices. The ideal candidate will possess a strong background in system administration, alongside proven leadership capabilities, to foster a productive and efficient work environment.

Key Responsibilities

• Supervise a team of system administrators and IT support staff, providing guidance and support to enhance team performance.
• Ensure that system infrastructure operates efficiently, securely, and reliably, minimizing downtime and optimizing performance.
• Develop and implement system administration best practices and policies to ensure consistency and quality across the team.
• Manage workload distribution among team members, ensuring that tasks are allocated effectively to meet project deadlines.
• Conduct performance reviews and provide constructive feedback and mentorship to team members, fostering professional growth.
• Ensure compliance with industry standards and regulations, maintaining a secure and compliant IT environment.
• Oversee resource allocation for system projects and upgrades, ensuring that all necessary resources are available and utilized effectively.
• Escalate complex issues to senior management when necessary, ensuring timely resolution of critical problems.
• Coordinate with other IT teams for cross-functional projects, promoting collaboration and communication across departments.
• Ensure the continuity of service during system outages or incidents, implementing disaster recovery plans as needed.

Skills and Knowledge Required

• Strong leadership and team management skills to effectively guide and motivate a diverse team.
• Advanced system administration skills, with expertise in Windows, Linux, and networking technologies.
• Excellent problem-solving and troubleshooting skills to address and resolve technical issues promptly.
• In-depth knowledge of IT service management (ITIL) principles and practices.
• Good project management skills, with the ability to manage multiple projects simultaneously.
• Ability to communicate effectively with upper management and other teams, facilitating clear and concise information exchange.

Educational Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Certifications (preferred): ITIL v3/v4, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA).

Experience

• 5-7 years of experience in system administration, demonstrating a solid understanding of IT infrastructure.
• Experience in a leadership role managing teams of IT professionals, showcasing effective team management capabilities.

Tools and Equipment

• Monitoring tools: SolarWinds, Nagios, Zabbix.
• Operating Systems: Windows Server, Linux, Unix.
• Project Management Tools: Jira, Trello.
• Backup/Disaster Recovery: Veeam, Acronis.

Other Requirements

• Ability to lead cross-functional teams, promoting collaboration and teamwork.
• Strong communication and interpersonal skills to effectively interact with diverse stakeholders.
• Experience with budgeting and resource management, ensuring efficient use of organizational resources.