We are seeking a motivated and customer-focused Social Media Customer Care Associate (Entry-Level) to join our growing digital support team. This is an excellent opportunity for a recent graduate or early-career professional to develop hands-on experience in customer engagement through social media platforms. You’ll help create positive brand interactions by responding to inquiries, solving basic issues, and supporting online communities.
• Customer Interaction on Social Media:
Monitor platforms such as Facebook, Instagram, Twitter/X, TikTok, and LinkedIn for customer messages, comments, and reviews.
Respond to customer inquiries in a timely, friendly, and brand-aligned manner.
Redirect or escalate complex issues to senior team members or appropriate departments.
• Support & Issue Resolution:
Assist customers with product questions, order updates, and basic service issues.
Provide accurate and helpful information while maintaining a positive tone.
Follow up on unresolved issues under the guidance of a supervisor.
• Brand Representation & Tone:
Represent the company’s voice and values in every online interaction.
Engage with users positively—thanking them for compliments and offering help for complaints.
Support community engagement and relationship building through thoughtful responses.
• Reporting & CRM Entry:
Record customer interactions, questions, and complaints in the CRM or support platform.
Tag common issues and trends for review by the team lead or manager.
Participate in weekly team check-ins to share learnings and feedback.
Providing friendly, fast, and helpful customer support on social platforms
Learning and applying brand tone and customer service best practices
Supporting customer satisfaction and online reputation
Escalating issues appropriately and documenting interactions
Gaining foundational skills in digital customer care
Bachelor’s degree in Communications, Marketing, Business, or a related field
0–1 year of experience in customer service, social media, or community engagement (internship experience is a plus)
Familiarity with major social media platforms and basic digital etiquette
Good writing skills with a clear, professional, and empathetic tone
Basic understanding of customer service concepts and online communication tools
Strong written communication and attention to detail
Friendly, proactive, and willing to learn
Ability to stay calm and positive in customer interactions
Organized and dependable with strong time management
A passion for helping people and learning digital tools