Service and Repair Supervisor – HVAC Systems

Job Title: Service & Repair Supervisor – HVAC Systems

Summary:

The Service & Repair Supervisor – HVAC Systems (Junior Level) supports the management and coordination of HVAC service and repair teams. This role ensures timely, high-quality maintenance and repair of HVAC equipment for residential, commercial, or light industrial customers. Reporting to senior supervisors or managers, the junior supervisor assists in scheduling, quality control, technician support, and customer communication to maintain system reliability and customer satisfaction.

Key Responsibilities:

Team Coordination & Support

• Assist in supervising HVAC service technicians during routine maintenance, troubleshooting, and repairs.

• Help schedule daily service calls and prioritize urgent repair requests.

• Support technician training on safety, troubleshooting, and repair best practices.

Service Quality & Compliance

• Monitor service quality and ensure work is completed according to company standards and manufacturer guidelines.

• Assist in enforcing safety protocols, including PPE use and proper handling of refrigerants.

• Help maintain compliance with relevant codes and regulations (e.g., EPA refrigerant handling).

Customer Communication

• Assist in managing customer communications regarding service status, repair timelines, and follow-ups.

• Support resolution of basic service issues and escalate complex problems to senior staff.

Documentation & Reporting

• Ensure accurate completion of service reports, work orders, and maintenance records.

• Help track service metrics such as response time, first-time fix rates, and customer feedback.

Key Focus Areas:

• Junior-level supervision of HVAC service and repair operations

• Supporting technician coordination and work quality

• Customer communication and service documentation

• Safety and regulatory compliance in field service activities

Qualifications:

Education:

• Technical diploma or associate degree in HVAC technology, Mechanical Engineering, or related field preferred

Experience:

• 1–3 years experience in HVAC service and repair, preferably with some exposure to supervisory responsibilities

• Familiarity with HVAC systems, troubleshooting, and repair techniques

Skills & Competencies:

• Basic supervisory and team coordination skills

• Good understanding of HVAC equipment and maintenance procedures

• Strong communication and customer service orientation

• Knowledge of safety and environmental regulations related to HVAC servicing

• Ability to work under direction and support a team environment