Product Knowledge and Expertise: Develop and maintain comprehensive knowledge of the company's product portfolio, including features, benefits, and technical specifications. Serve as the go-to expert for internal teams and clients regarding product functionalities and applications.
Market and Customer Analysis: Conduct thorough market research and customer needs assessments to identify opportunities for product improvement and new product development. Gather feedback from clients and sales teams to inform product enhancements.
Sales Support and Training: Collaborate with the sales team to develop effective sales strategies and provide detailed product training sessions. Assist in creating marketing materials and technical documentation to support sales initiatives.
Product Launch and Promotion: Coordinate the launch of new products, ensuring all stakeholders are aligned and prepared. Develop promotional campaigns and participate in industry events to increase product visibility.
Customer Engagement and Support: Act as a primary point of contact for customer inquiries related to product features, troubleshooting, and technical support. Ensure timely resolution of issues and maintain high levels of customer satisfaction.
Performance Monitoring and Reporting: Track product performance metrics, analyze sales data, and prepare reports to evaluate success and identify areas for improvement. Provide insights and recommendations to management.
Cross-Functional Collaboration: Work closely with R&D, marketing, sales, and technical teams to ensure cohesive product strategies and successful execution of projects.
Compliance and Documentation: Ensure all product activities adhere to company policies, industry standards, and regulatory requirements. Maintain accurate and up-to-date documentation for all product-related processes.