Job Title: Luxury Tourism Planners
Job Summary
We are seeking an experienced and visionary Director of Luxury Tourism Planning to lead and innovate our high-end travel experiences. This role requires an individual with an in-depth understanding of luxury travel trends, an extensive network of industry contacts, and the ability to design and implement exclusive travel experiences for discerning clients. The ideal candidate will possess strategic leadership skills, a strong business acumen, and a passion for curating unforgettable journeys.
Key Responsibilities:
1. Strategic Planning & Business Development:
- Develop and execute a comprehensive luxury tourism strategy aligned with company goals.
- Identify emerging luxury travel trends and create unique, high-value experiences.
- Establish partnerships with luxury hotels, resorts, private aviation providers, and bespoke service vendors.
- Oversee budgeting, revenue forecasting, and financial planning for premium travel offerings.
- Implement innovative marketing and branding strategies to attract high-net-worth clients.
2. Client Relations & Experience Curation:
- Design and deliver tailor-made luxury travel experiences that exceed client expectations.
- Maintain relationships with VIP clients, ensuring a high level of personalized service.
- Develop customer loyalty programs to enhance client retention and satisfaction.
- Manage crisis resolution and problem-solving in real-time to maintain service excellence.
3. Operations & Team Leadership:
- Lead, mentor, and manage a high-performing luxury tourism team.
- Ensure seamless coordination between travel advisors, logistics teams, and service providers.
- Oversee quality control and service standards for all travel experiences.
- Implement cutting-edge technology to streamline bookings, customer service, and personalization.
Key focus areas:
1. Bespoke Experience Development:
Creating tailor-made, exclusive travel experiences for ultra-high-net-worth individuals.
2. Market Expansion & Partnerships:
Establishing new collaborations with premium travel service providers globally.
3. Digital Transformation:
Leveraging advanced travel technology and AI-driven personalization tools.
4. Sustainability & Ethical Luxury Tourism:
Integrating eco-conscious and socially responsible travel solutions.
5. Crisis Management & Client Safety:
Ensuring risk assessment protocols and seamless crisis handling strategies.
6. Brand Positioning & Prestige Marketing:
Enhancing the company's reputation as a leading luxury tourism provider.
7. Operational Excellence & Quality Assurance:
Maintaining impeccable service standards through rigorous quality control.
Skills & Qualifications:
Education & Experience:
- Bachelor's or Master’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 10+ years of experience in luxury tourism, hospitality, or a similar industry.
- Proven track record in leadership roles with P&L responsibility.
- Strong understanding of global luxury travel markets and trends.