Job Description: Senior - IT Support Analyst
Job Summary
The Senior IT Support Analyst plays a pivotal role in the management and execution of IT support operations within the organization. This position is designed for a seasoned professional who excels in troubleshooting complex technical issues and ensuring the seamless delivery of IT services. The Senior IT Support Analyst will lead a team of IT support staff, mentor junior analysts, and collaborate closely with IT engineers to enhance system performance and security. This role is critical in maintaining the integrity of IT systems and ensuring compliance with industry standards, thereby contributing to the overall success of the organization.
Key Responsibilities
- Lead troubleshooting efforts for critical IT incidents, ensuring timely resolution and minimal disruption to business operations.
- Administer and maintain IT systems, servers, and cloud environments, ensuring optimal performance and reliability.
- Provide expert-level technical support for enterprise applications, addressing complex issues and implementing effective solutions.
- Assist in IT risk management and compliance efforts, ensuring adherence to regulatory requirements and internal policies.
- Mentor and train junior IT support staff, fostering a culture of continuous learning and professional development.
- Develop and enforce IT policies and best practices to enhance operational efficiency and security.
- Participate in strategic IT projects and system deployments, contributing technical expertise and leadership.
Skills and Knowledge Required
- Expertise in system administration across various platforms, including Windows, Linux, and macOS.
- Strong knowledge of cloud computing platforms, particularly AWS and Azure.
- Proficiency in IT security protocols and incident response methodologies.
- Advanced networking skills, including firewalls, routing, and wireless networks.
Educational Qualifications
- Bachelor’s or Master’s degree in Information Technology or a related field.
- Certifications such as ITIL, CCNA, or Microsoft Azure Administrator are preferred.
Key Focus Areas
- Leadership in IT support operations and team management.
- Advanced troubleshooting techniques and system optimization strategies.
- IT security and compliance management.
Experience
- A minimum of 6 years of experience in IT support or related fields, demonstrating a track record of success in technical roles.
Tools and Equipment
- Proficient in using enterprise IT monitoring tools for system performance analysis.
- Familiarity with security and compliance tools to ensure data integrity and protection.
Other Requirements
- Strong leadership and project management skills, with the ability to guide teams through complex challenges.