Overview of the Role

Talent Share Private Companies Management LLC is seeking a dedicated and technically proficient IT Support Analyst to join our dynamic team in the United Arab Emirates. As a Mid-Level IT Support Analyst, you will play a crucial role in ensuring the seamless operation of our IT infrastructure, providing essential support to end-users, and maintaining the integrity and security of our technological systems. This position offers an excellent opportunity for a proactive professional to contribute to the company's technological excellence while developing their skills in a fast-paced, innovative environment.

Key Responsibilities

• Technical Support & Troubleshooting: Provide timely and effective technical assistance to end-users across various departments, diagnosing and resolving hardware, software, network, and peripheral issues to minimize downtime and ensure operational efficiency.
• System Maintenance & Monitoring: Regularly monitor IT systems, servers, and network infrastructure to identify potential issues proactively, perform routine maintenance, updates, and patches to ensure optimal performance and security.
• Installation & Configuration: Install, configure, and upgrade hardware components, operating systems, and software applications, ensuring compatibility and adherence to company standards.
• Documentation & Reporting: Maintain accurate documentation of support activities, system configurations, and troubleshooting procedures. Generate reports on system performance, incidents, and resolutions for management review.
• Security & Compliance: Assist in implementing security protocols, monitoring for security breaches, and ensuring compliance with organizational policies and industry standards to safeguard company data and assets.
• Collaboration & Communication: Work closely with cross-functional teams to understand their technical needs, provide training when necessary, and communicate effectively regarding system updates and issues.
• Vendor Liaison & Asset Management: Coordinate with external vendors for hardware and software procurement, support, and warranty services. Manage inventory of IT assets and ensure proper lifecycle management.
• Continuous Improvement: Stay updated with the latest technology trends and best practices, recommending improvements to enhance system efficiency, security, and user experience.