Job Title: Hotel Manager
Job Summary
We are seeking a dynamic and results-driven Mid-Level Hotel Manager to oversee daily hotel operations, enhance guest satisfaction, and manage multiple departments efficiently. This role is ideal for professionals with 3-7 years of experience in hospitality, looking to take the next step in their career by managing key areas such as front office, food & beverage, housekeeping, revenue management, and staff leadership. The Mid-Level Hotel Manager will play a pivotal role in ensuring operational excellence, team coordination, and financial performance while delivering a top-tier guest experience.
Key Responsibilities:
1. Guest Experience & Service Excellence
- Oversee daily hotel operations to maintain high-quality customer service.
- Handle escalated guest complaints and ensure service recovery solutions.
- Implement and monitor guest feedback strategies to improve satisfaction and online reputation.
2. Operations & Department Management
- Supervise front office, housekeeping, food & beverage, and reservations teams.
- Ensure smooth check-in/check-out processes and efficient guest services.
- Conduct regular inspections of hotel rooms, public spaces, and amenities.
3. Revenue Management & Financial Oversight
- Monitor room occupancy, pricing strategies, and revenue performance.
- Assist in budget preparation, cost control, and financial reporting.
- Analyze profit margins, food and beverage sales, and operational costs.
4. Team Leadership & Staff Training
- Manage and mentor department heads and junior managers.
- Conduct performance evaluations and implement staff training programs.
- Foster a motivated and service-oriented team culture.
5. Sales, Marketing & Customer Retention
- Work with the sales and marketing team to drive bookings and corporate partnerships.
- Support digital marketing initiatives, promotions, and loyalty programs.
- Develop relationships with VIP guests, travel agencies, and corporate clients.
6. Compliance & Risk Management
- Ensure compliance with health, safety, and hospitality regulations.
- Monitor emergency preparedness and security measures.
- Implement sustainability and environmental policies within the hotel.
Key Focus Areas:
1. Operational Excellence & Team Leadership
- Oversee multiple hotel departments and ensure seamless daily operations.
- Strengthen teamwork and interdepartmental collaboration.
2. Financial & Revenue Growth
- Monitor revenue streams, implement cost-saving measures, and drive profitability.
- Support pricing, occupancy, and yield management strategies.
3. Guest Satisfaction & Service Quality
- Enhance customer experience by ensuring smooth service across departments.
- Lead service recovery efforts for VIP guests and complaint resolution.
4. Staff Development & Retention
- Train, mentor, and develop high-performing hotel teams.
- Implement staff engagement programs to boost productivity and morale.
5. Marketing & Business Development
- Collaborate with marketing teams to increase direct bookings and repeat guests.
- Work with sales teams to attract corporate clients, travel agencies, and event organizers.
6. Risk Management & Compliance
- Ensure adherence to hospitality safety, hygiene, and security protocols.
- Oversee hotel property management and risk mitigation strategies.
Skills & Qualifications:
- Strong leadership and managerial skills.
- Excellent problem-solving and decision-making abilities.
- Advanced customer service and conflict resolution expertise.
- Financial acumen for budgeting, revenue tracking, and cost control.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational and operational efficiency skills.
Preferred Qualifications:
1. Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field.
2. Experience:3-7 years in hotel operations, preferably in a managerial role.
3. Certifications: Proficiency in hotel management software (Opera, PMS, Fidelio, RMS, or similar systems).
4. Languages: Multilingual proficiency (e.g., English, French, Spanish, Arabic) is an advantage.
5. Technical Skills: Knowledge of revenue management, CRM tools, and digital marketing strategies.