Job Title: Hotel Manager
Job Summary:
We are seeking a highly experienced and dynamic General Manager (GM) to lead and oversee the overall operations of our hotel. This role is responsible for ensuring profitability, guest satisfaction, operational excellence, and team leadership. The General Manager will set business strategies, manage financial performance, and drive service excellence while ensuring compliance with hospitality industry standards.
The ideal candidate will have a minimum of 8-15 years of experience in hotel management, with a proven track record of managing luxury hotels, business hotels, or resorts.
Key Responsibilities:
1. Strategic Leadership & Business Growth
- Define and implement hotel strategies to maximize revenue, occupancy, and profitability.
- Develop annual business plans and financial forecasts.
- Align hotel objectives with corporate goals and market trends.
2. Financial & Revenue Management
- Oversee hotel budgeting, cost control, and financial performance.
- Monitor key performance indicators (RevPAR, ADR, GOP, EBITDA).
- Ensure strong revenue management and pricing strategies to optimize yield.
3. Guest Experience & Quality Assurance
- Ensure top-tier guest experiences and customer service excellence.
- Implement guest satisfaction strategies, monitor reviews, and handle escalations.
- Maintain high service standards across all hotel departments.
4. Hotel Operations & Departmental Management
- Supervise the front office, housekeeping, F&B, spa, and maintenance teams.
- Ensure smooth daily hotel operations and service consistency.
- Monitor workflow efficiency, implementing process improvements.
5. Sales, Marketing & Brand Development
- Work with sales & marketing teams to drive bookings, partnerships, and promotions.
- Build relationships with corporate clients, travel agencies, and tour operators.
- Oversee digital marketing strategies, loyalty programs, and brand positioning.
6. Human Resources & Leadership Development
- Lead, mentor, and manage senior hotel executives and department heads.
- Ensure employee engagement, training programs, and performance evaluations.
- Foster a motivated and service-driven workforce.
7. Compliance, Safety & Risk Management
- Ensure hotel compliance with health, safety, security, and regulatory requirements.
- Implement sustainability and environmental best practices.
- Monitor crisis management and emergency response plans.
Key Focus Areas:
1. Business Expansion & Market Positioning
- Develop strategies to enhance hotel visibility, market competitiveness, and business growth.
- Expand partnerships with corporate clients, travel agencies, and event organizers.
2. Financial Performance & Cost Optimization
- Drive profitability through cost-saving initiatives and efficiency improvements.
- Ensure revenue diversification across rooms, F&B, and event services.
3. Service Excellence & Guest Satisfaction
- Establish a luxury hospitality culture and world-class service.
- Develop guest retention programs and personalized VIP services.
4. Employee Development & Succession Planning
- Build and train future hotel leaders from within the organization.
- Implement staff engagement and career development programs.
5. Sustainability & Digital Transformation
- Implement green initiatives and energy efficiency solutions.
- Leverage AI-driven guest analytics and smart hospitality technology.
6. Risk & Crisis Management
- Maintain compliance with global hospitality standards and security protocols.
- Develop contingency plans for market downturns, health crises, or operational disruptions.
Skills & Qualifications:
- Leadership & People Management: Strong ability to lead, motivate, and develop high-performing teams.
- Financial & Business Acumen: Expertise in P&L management, revenue forecasting, and financial control.
- Customer Service Excellence: Passion for delivering exceptional guest experiences.
- Operational Efficiency: Ability to streamline hotel functions and improve service quality.
- Sales & Marketing Expertise: Knowledge of luxury travel, corporate partnerships, and digital marketing.
- Crisis Management & Problem-Solving: Ability to handle operational challenges and ensure business continuity.
Preferred Qualifications:
1. Education:
- Bachelor's or Master's Degree in Hospitality Management, Business Administration, or related field.
2. Experience:
- 8-15 years in hotel management, with at least 5 years as a department head or GM.
3. Certifications:
- Certified Hotel Administrator (CHA) or equivalent certification.
4. Technical Proficiency:
- Knowledge of PMS (Opera, Fidelio, RMS), revenue management systems, and CRM tools.
5. Multilingual Skills:
- Fluency in English, with additional language proficiency (French, Spanish, Arabic, Mandarin) being a plus.