Job Title: ELV Technician

Job Summary:

The Mid-Level ELV Technician is responsible for the installation, maintenance, troubleshooting, and upgrading of Extra Low Voltage (ELV) systems, including security systems (CCTV, access control, alarms), communication systems (intercoms, PA systems), and home automation solutions. The role requires experience with designing, installing, and maintaining a wide range of ELV systems. The Mid-Level Technician will work independently to install and service systems while mentoring junior technicians and ensuring compliance with safety standards and client requirements.

Key Responsibilities:

1. System Installation and Integration:

   • Lead the installation, integration, and configuration of various ELV systems, including CCTV, access control, fire alarms, intercoms, and PA systems.
   • Ensure that ELV systems are installed and configured to meet client specifications, safety standards, and operational requirements.
   • Assist in system integration, ensuring compatibility between devices and ensuring they function cohesively as part of the overall system.
   • Oversee the installation of cabling and components, ensuring that all connections and connections are secure and meet design specifications.

2. Troubleshooting and System Optimization:

   • Troubleshoot and resolve complex issues with ELV systems, including connectivity issues, device malfunctions, or integration errors.
   • Perform system optimization to improve the performance of devices and systems, including adjustments to camera settings, security system parameters, and network configurations.
   • Use diagnostic tools and techniques to identify the root cause of system failures and apply appropriate corrective actions to restore normal operations.

3. Maintenance and Servicing:

   • Conduct routine maintenance of ELV systems, including updating software, replacing worn-out components, cleaning devices, and performing firmware updates.
   • Ensure all installed systems are fully functional, performing regular checks on system performance, security, and overall reliability.
   • Coordinate preventive maintenance schedules for clients, minimizing system downtime and improving the longevity of devices.

4. Training and Mentorship:

   • Provide training and mentorship to junior ELV technicians, offering guidance on installation processes, troubleshooting, and maintenance procedures.
   • Review the work of junior technicians, offering advice on improvements, and ensuring that they follow best practices in system installation and safety.
   • Act as a point of contact for technical issues or questions raised by junior team members and assist in the resolution of more complex challenges.

5. System Upgrades and Modifications:

   • Implement system upgrades and modifications as needed, ensuring that ELV systems are up to date with the latest technologies and features.
   • Plan and execute system expansions or upgrades, such as adding new cameras, additional access control points, or integrating new devices into existing systems.
   • Work with clients to recommend system improvements based on emerging technologies or changing client needs.

6. Client Interaction and Support:

   • Serve as the primary point of contact for clients regarding the installation, configuration, and maintenance of ELV systems.
   • Provide technical support, answering client questions, explaining system functions, and providing assistance with troubleshooting or setup.
   • Conduct site assessments to ensure that ELV systems are meeting client expectations and suggest any improvements or modifications as necessary.

7. Documentation and Reporting:

   • Prepare and maintain accurate documentation, including installation logs, maintenance reports, troubleshooting records, and system configurations.
   • Maintain detailed records of service activities, including repairs, replacements, and modifications to ensure that all client systems are properly tracked.
   • Provide regular reports to senior management or clients on the status of system performance, repairs, or upgrades.

8. Compliance and Safety:

   • Ensure all work complies with electrical safety standards, local codes, and regulations (e.g., IEC, NEC).
   • Perform safety checks on installed systems, ensuring they meet operational safety standards.
   • Adhere to health and safety protocols during installation, maintenance, and troubleshooting tasks to minimize risks to personnel and clients.

9. Technology and Process Improvement:

   • Stay updated on the latest trends and technologies in the ELV field, particularly in areas such as security systems, smart home automation, and network integration.
   • Suggest improvements for system installation procedures, troubleshooting processes, and customer service practices to enhance efficiency and performance.
   • Collaborate with other team members to identify and implement best practices, improving overall productivity and service quality.

Skills and Knowledge Required:

• Strong experience with ELV systems, including CCTV, access control, fire alarms, intercoms, and PA systems.
• Proficiency in installation, configuration, and troubleshooting of ELV devices and systems.
• Good understanding of networking and communication protocols for ELV systems, including IP-based devices and integrations.
• Familiarity with ELV system software (e.g., CCTV configuration tools, access control software) and cloud-based monitoring platforms.
• Strong problem-solving skills and the ability to diagnose and repair complex system issues.
• Knowledge of electrical safety codes and industry standards (e.g., IEC, NEC).
• Excellent communication skills for interacting with clients, contractors, and team members.
• Strong leadership abilities to mentor and guide junior technicians.

Educational Qualifications:

• Bachelor’s degree or diploma in Electrical Engineering, Electronics, Telecommunications, or a related technical field.
• Certifications related to ELV systems, such as security system certifications (e.g., CCTV, access control), are beneficial.

Experience:

• 2-4 years of experience working with ELV systems, including installation, troubleshooting, and maintenance.
• Experience with integrating different ELV technologies into unified systems and working with networked devices.
• Previous experience leading installation teams or managing small to mid-scale projects is a plus.

Tools and Technologies:

• Familiarity with diagnostic tools and testing equipment used for ELV systems, such as multimeters, network analyzers, and signal testers.
• Knowledge of cloud-based platforms for monitoring and controlling ELV systems (e.g., IP camera management software, access control platforms).
• Experience with basic programming or configuration of PLC systems and SCADA systems is beneficial.

Other Requirements:

• Ability to work independently, manage multiple projects, and meet deadlines.
• Strong organizational skills to keep track of tasks, installations, and client reports.
• Willingness to travel to job sites for installations, maintenance, and troubleshooting as required.