Job Title: E-Commerce Fulfillment Specialist – Expert Level
Job Type: Full-Time
The E-Commerce Fulfillment Specialist – Expert Level is a strategic leader responsible for designing and optimizing high-performance e-commerce fulfillment operations. This role oversees end-to-end supply chain efficiency, warehouse automation, logistics strategy, and customer experience improvements. The ideal candidate has extensive experience in global e-commerce fulfillment, cutting-edge technology implementation, and data-driven decision-making to enhance order processing speed, accuracy, and scalability.
Develop and implement innovative fulfillment strategies to drive efficiency and customer satisfaction.
Oversee multi-warehouse operations, including fulfillment centers, 3PL partnerships, and last-mile logistics.
Implement and optimize warehouse management systems (WMS), order management systems (OMS), and automation tools.
Design and execute fulfillment workflows that scale with high-volume e-commerce demand.
Drive cost-effective and timely shipping solutions, including international logistics and cross-border fulfillment.
Establish partnerships with third-party logistics providers, negotiating contracts for best-in-class service levels.
Optimize inventory allocation across fulfillment centers to reduce shipping time and costs.
Develop strategies to manage seasonal fluctuations, demand surges, and contingency plans for supply chain disruptions.
Lead the integration of AI, machine learning, robotics, and automation in fulfillment centers to improve order processing.
Utilize predictive analytics for demand forecasting, inventory replenishment, and warehouse space optimization.
Monitor and analyze key performance indicators (KPIs) such as order accuracy, fulfillment time, and shipping costs to drive improvements.
Implement cutting-edge return management solutions to enhance customer retention and satisfaction.
Work closely with executive teams, including marketing, sales, finance, and IT, to align fulfillment with business goals.
Provide mentorship and guidance to fulfillment managers, driving a high-performance culture.
Collaborate with UX and customer service teams to improve order tracking, delivery transparency, and seamless returns.
Advocate for sustainability initiatives in fulfillment, reducing carbon footprint and packaging waste.
Develop customer-first fulfillment strategies that improve order accuracy, delivery speed, and satisfaction rates.
Implement proactive issue resolution processes to minimize order discrepancies and enhance brand reputation.
Analyze customer feedback and fulfillment performance to refine processes and exceed customer expectations.
Master’s degree in Supply Chain, Logistics, Business, or a related field preferred.
10+ years of experience in e-commerce fulfillment, logistics, or supply chain management, with at least 5 years in a senior/expert-level role.
Proven expertise in global e-commerce logistics, multi-warehouse management, and last-mile delivery solutions.
Strong knowledge of ERP, WMS, OMS, and automation technologies for fulfillment operations.
Experience in implementing AI-driven logistics, robotics, or warehouse automation is a plus.
Exceptional leadership, problem-solving, and data analysis skills.
Ability to manage high-growth fulfillment operations in a fast-paced environment.
Excellent negotiation and communication skills for working with vendors, carriers, and executive stakeholders.