Director of Sales Operations

Overview of the Role

The Director of Sales Operations is responsible for leading the operational strategy, processes, systems, and performance management that support the sales organization. This role ensures the sales team runs efficiently, effectively, and in alignment with business goals. The Director acts as a strategic partner to sales leadership, providing insights, analytics, tools, and support to improve productivity and drive revenue growth.

Key Responsibilities:

• Sales Process Optimization:
  Design, implement, and refine sales processes and best practices to improve efficiency and effectiveness.

• Sales Strategy Support:
  Partner with sales leaders to develop go-to-market strategies, sales plans, and forecasting models.

• Data & Analytics:
  Develop and manage reporting dashboards and sales analytics to provide insights into performance and drive data-informed decisions.

• CRM and Sales Tools Management:
  Oversee administration and optimization of CRM platforms (e.g., Salesforce) and other sales enablement tools.

• Sales Forecasting & Planning:
  Lead annual and quarterly sales planning, including quota setting, territory alignment, and performance metrics.

• Cross-Functional Collaboration:
  Work closely with marketing, finance, HR, and product teams to ensure alignment and support for the sales organization.

• Sales Training & Enablement:
  Develop onboarding and ongoing training programs to ensure the sales team is equipped with the tools, knowledge, and skills needed to succeed.

• Team Leadership:
  Manage and develop a team of sales operations professionals.

Requirements:

• Proven experience (7+ years) in sales operations, business operations, or sales leadership.

• Experience managing CRM systems and sales enablement tools.

• Strong analytical, strategic thinking, and problem-solving skills.

• Excellent communication and leadership capabilities.

• Bachelor’s degree in Business, Finance, Marketing, or related field (MBA preferred).

Key Skills:

• Sales operations strategy

• CRM and sales tools (e.g., Salesforce, HubSpot, Outreach)

• Data analysis and performance tracking

• Process improvement

• Forecasting and sales planning

• Project management

• Cross-functional collaboration