Job Title: Customer Service Representative

Job Summary:

We are looking for a Junior Customer Service Representative to join our team. This role is ideal for individuals eager to start their career in customer service. The primary responsibility is to assist customers by providing information, resolving inquiries, and ensuring a positive experience. Comprehensive training will be provided, making this a great opportunity for fresh graduates or individuals with minimal experience.

Key Responsibilities:

1. Customer Interaction:

• Engage with customers via phone, email, chat, or in person to assist with inquiries.
• Provide clear and accurate information about products, services, and policies.
• Maintain a professional and friendly attitude to ensure a positive customer experience.

2. Issue Resolution:

• Address and resolve common customer concerns efficiently.
• Escalate complex issues to senior team members or supervisors when necessary.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.

3. Order Processing & Support:

• Assist customers with order placement, tracking, and returns.
• Ensure all customer requests are processed accurately and in a timely manner.

4. Documentation & Data Entry:

• Maintain up-to-date and accurate records of customer interactions in the company’s CRM system.
• Log customer complaints, feedback, and resolutions for future reference.

5. Product & Service Knowledge:

• Develop a thorough understanding of the company’s products and services.
• Stay updated on any new product releases, promotions, or policy changes.

6. Customer Satisfaction & Retention:

• Ensure customers feel valued and heard during every interaction.
• Strive to exceed customer expectations and contribute to a positive brand reputation.
• Gather customer feedback and share insights to improve service quality.

Focus Areas:

1. Communication & Customer Engagement:

• Strong verbal and written communication skills to handle customer interactions effectively.
• Active listening to understand customer needs and respond appropriately.

2. Problem-Solving & Resolution:

• Ability to assess customer concerns and provide appropriate solutions.
• Quick decision-making skills to resolve minor issues efficiently.

3. Technology & Tools Usage:

• Learn and use CRM systems, chat software, and order management tools.
• Keep customer data updated and ensure accurate record-keeping.

4. Time Management & Efficiency:

• Manage multiple customer inquiries while maintaining service quality.
• Prioritize urgent issues to ensure timely resolutions.

5. Team Collaboration & Learning:

• Work closely with team members to handle customer concerns effectively.
• Participate in ongoing training to enhance customer service skills.

Qualifications & Requirements:

1. Education:

• High school diploma or equivalent required.
• A bachelor’s degree in a related field is a plus but not mandatory.

2. Experience:

• No prior experience required; open to fresh graduates.
• Any internship, volunteer work, or part-time experience in customer service is an advantage.

3. Skills:

• Strong verbal and written communication skills.
• Basic proficiency in Microsoft Office (Word, Excel) and CRM systems.
• Problem-solving ability with a customer-first mindset.
• Ability to multitask and work in a fast-paced environment.

4. Preferred Skills:

• Familiarity with customer service tools and ticketing systems is a plus.
• Knowledge of multiple languages is an advantage (if applicable).

Work Environment & Benefits:

• Training and career development opportunities.
• Exposure to industry-leading customer service practices.
• Competitive salary with performance-based incentives.