We are seeking a proactive and organized Customer Service Registration Supervisor to oversee the day-to-day operations of the customer registration team. In this role, you will be responsible for supervising staff, managing customer interactions, ensuring accurate data entry, and maintaining high service standards throughout the registration process. This position is ideal for someone with leadership experience in a customer-facing environment and a strong eye for detail and process compliance.
Team Supervision:
Lead a team of customer service registration agents by assigning tasks, monitoring performance, and providing on-the-spot support.
Ensure daily registration activities are completed accurately and on schedule.
Customer Interaction Oversight:
Handle escalated registration issues and assist staff with challenging or complex customer inquiries.
Ensure all interactions reflect professionalism, empathy, and company standards.
Process Monitoring & Improvement:
Monitor adherence to registration procedures and suggest improvements to streamline workflows and enhance customer experience.
Ensure compliance with data entry guidelines and regulatory standards.
Training & Coaching:
Support the onboarding and training of new team members.
Conduct regular coaching and feedback sessions to maintain quality and performance.
Quality Control & Reporting:
Review registration records for accuracy and completeness.
Report daily or weekly activity summaries to management and highlight areas of concern or success.
Collaboration:
Coordinate with other departments (e.g., IT, Compliance, Customer Service) to ensure smooth handoffs and shared understanding of registration workflows.
Participate in team meetings and relay important updates or policy changes.
Diploma or Bachelor’s degree in Business Administration, Customer Service, or related field
3–5 years of experience in a customer service or registration role
1–2 years of experience in a team lead or supervisory position preferred
Working knowledge of CRM or registration systems
Familiarity with customer data privacy and administrative procedures
Strong leadership and interpersonal skills
Excellent attention to detail and organizational ability
Effective communication, both verbal and written
Ability to multitask and work well under pressure
Customer-first mindset with a focus on accuracy and professionalism