We are seeking a detail-oriented and service-driven Customer Service Registration Manager to lead and manage the registration and onboarding processes for customers. In this managerial role, you will oversee daily operations, supervise registration staff, ensure data accuracy, and maintain high standards of customer service throughout the registration journey. The ideal candidate brings strong organizational skills, leadership experience, and a passion for creating smooth, customer-friendly processes.
Team Leadership & Supervision:
Manage a team responsible for customer registration, onboarding, and account setup.
Assign tasks, monitor workloads, and ensure all registration activities are completed efficiently and accurately.
Process Management & Optimization:
Develop, implement, and continuously improve registration workflows and procedures.
Identify and resolve process bottlenecks to enhance customer experience and internal efficiency.
Customer Experience Oversight:
Ensure that all customer registration interactions are handled professionally, promptly, and in line with service standards.
Manage escalated cases and resolve customer issues related to registration with care and attention to detail.
Compliance & Data Accuracy:
Ensure all collected information meets legal, regulatory, and company standards.
Oversee data entry processes and audits to maintain a high level of accuracy and confidentiality.
Performance Monitoring & Reporting:
Track key performance indicators (e.g., registration turnaround time, customer satisfaction scores).
Generate reports for senior management and use data insights to drive improvements.
Collaboration & Coordination:
Work closely with departments such as IT, Sales, and Operations to ensure seamless integration of registration with other functions.
Assist in the implementation of system updates or tools that impact registration processes.
Bachelor’s degree in Business Administration, Customer Service, or related field
5+ years of experience in customer service or registration-related roles, with at least 2 years in a managerial capacity
Strong understanding of registration systems, CRM tools, and customer data management
Excellent leadership, planning, and communication skills
High attention to detail and data accuracy
Strong team management and coaching ability
Customer-focused mindset with a commitment to service excellence
Problem-solving and decision-making skills
Ability to manage multiple priorities and meet deadlines