Job Summary:
We are looking for a friendly, detail-oriented Customer Experience Specialist (Entry-Level) to join our growing customer success team. This is a great opportunity for recent graduates or those new to the workforce who are passionate about delivering exceptional customer service and building strong relationships. You will be the first point of contact for customers, helping to resolve issues, answer questions, and provide a positive experience throughout their journey with us.
• Customer Support & Issue Resolution:
Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
Troubleshoot issues, answer product-related questions, and escalate complex problems to senior team members when needed.
• Onboarding & Guidance:
Assist new customers in setting up their accounts or using services for the first time.
Guide users through common features and offer helpful tips for getting started.
• Feedback Collection & Reporting:
Gather customer feedback through surveys or direct interaction to help improve our products and services.
Document common issues or feature requests and communicate them to relevant departments.
• Cross-Functional Collaboration:
Work closely with product, sales, and technical teams to resolve customer problems and provide seamless support.
Help identify patterns or recurring issues that can inform product development and service enhancements.
• CRM & Documentation:
Maintain accurate records of all interactions in our customer service platform (e.g., Zendesk, HubSpot Service Hub).
Ensure follow-ups and resolutions are logged clearly and professionally.
Delivering fast, friendly, and effective support
Ensuring high customer satisfaction and retention
Learning and growing within a fast-paced environment
Contributing to a customer-first culture
Bachelor’s degree in Business, Communication, Marketing, or any related field
Strong desire to learn and grow in a customer-facing role
Excellent verbal and written communication skills
Basic familiarity with customer service platforms or CRM tools (a plus, not required)
Empathetic, patient, and positive attitude
Problem-solving mindset with a willingness to dive into details
Strong organizational and multitasking abilities
Comfortable using technology and learning new systems
Team player with a proactive approach to challenges