Job Summary:
We are looking for a proactive and service-oriented Customer Experience Associate (Junior Level) to join our team. This role is ideal for individuals early in their career with a strong interest in customer service and a desire to learn and grow in a professional setting. You’ll assist customers with inquiries, provide support throughout their journey, and help ensure a positive and seamless experience at every interaction.
Customer Support:
Respond to basic customer inquiries via phone, email, or chat in a timely and professional manner.
Provide clear and accurate information about products, services, or account-related questions.
Onboarding Assistance:
Help new customers get started by guiding them through setup or registration processes.
Ensure customers feel supported and informed during their early interactions with the company.
Issue Resolution Support:
Assist in resolving routine customer concerns, escalating more complex issues to senior team members as needed.
Follow standard procedures to ensure consistent and high-quality service.
CRM & Documentation:
Accurately log customer interactions and updates in the CRM or support platform.
Maintain proper records to support future interactions and reporting.
Team Collaboration:
Work with other departments to ensure customers receive coordinated and complete support.
Share customer feedback with the team to help improve service processes and tools.
High school diploma or equivalent (Bachelor’s degree is a plus)
0–2 years of experience in customer service, administration, or a similar role
Basic knowledge of customer service tools or CRM systems (training provided)
Good verbal and written communication skills
Friendly, professional, and customer-focused attitude
Eagerness to learn and grow in a team environment
Strong attention to detail and reliability
Problem-solving mindset with a willingness to ask questions and seek support
Ability to handle multiple tasks and stay organized