We are looking for a motivated and customer-focused Call Center Representative (Junior Level) to join our support team. In this entry-level role, you’ll be the first point of contact for customers, handling inquiries, resolving basic issues, and ensuring a positive experience on every call. This is a great opportunity for someone who enjoys helping others and wants to build a career in customer service or support.
• Customer Interaction:
Answer incoming calls, emails, or chats from customers in a professional and friendly manner.
Listen actively to customer concerns and provide accurate information or direct them to the appropriate department.
• Issue Resolution:
Assist with basic troubleshooting, product information, and order status updates.
Follow call scripts and company policies to ensure consistent service delivery.
• Call Documentation:
Record call details, customer feedback, and resolutions clearly in the CRM system.
Maintain accurate records of each interaction to support future customer service efforts.
• Escalation Support:
Identify issues that require further assistance and escalate them to senior team members or supervisors as needed.
Follow up with customers when appropriate to ensure their concerns are resolved.
• Service Quality:
Strive to meet or exceed individual and team performance metrics such as response time, call quality, and customer satisfaction.
Participate in training sessions and ongoing coaching to improve skills and product knowledge.
Key Focus Areas:
Delivering excellent customer service through voice and digital channels
Maintaining professionalism under pressure
Learning and growing within a dynamic call center environment
Supporting the team in achieving service-level targets
High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)
0–2 years of experience in customer service, retail, or a similar role
Strong verbal communication skills and a pleasant phone manner
Basic computer skills and comfort with learning new systems
Ability to remain calm and courteous during challenging interactions
Customer-first mindset with a positive attitude
Good listening and problem-solving abilities
Punctual, reliable, and eager to learn
Able to follow procedures and maintain attention to detail
Team player who can work well in a fast-paced environment