We are seeking an enthusiastic and service-oriented Call Center Representative (Fresh Level) to join our customer support team. This entry-level role is perfect for individuals who are new to the workforce and eager to develop communication, problem-solving, and administrative skills in a professional environment. As a Call Center Representative, you will handle incoming calls, assist customers with basic inquiries, and ensure a positive interaction with every contact.
Customer Support:
Answer incoming calls and respond to customer inquiries with clarity and professionalism.
Provide basic information about products, services, or company policies.
Issue Handling:
Listen to customer concerns and follow set procedures to provide resolutions or escalate to senior team members when necessary.
Call Documentation:
Accurately log all customer interactions in the CRM system, noting key details and outcomes.
Maintain clear and professional records for reference and reporting.
Training & Development:
Participate in onboarding and training sessions to gain familiarity with call handling scripts, systems, and customer service protocols.
Seek feedback and opportunities to improve performance.
Administrative Support:
Assist with call center administrative tasks such as call tracking, data entry, and documentation.
Follow operational guidelines and report any issues or process gaps.
High school diploma or equivalent (Bachelor’s degree preferred but not required)
No prior experience required; internship, retail, or customer-facing experience is a plus
Basic computer skills and willingness to learn CRM or support platforms
Clear spoken communication and good listening skills
Friendly, patient, and customer-focused personality
Willingness to learn and adapt in a fast-paced environment
Team player with a positive attitude
Ability to stay calm under pressure and follow instructions
Dependable, punctual, and eager to grow in a professional setting